Privacy Policy vcity345
vcity345 is committed to protecting your personal information. This policy explains how we collect, store, use and secure your data as a user of our platform.
vcity345 Commitment to Your Privacy
We manage your information based on six core principles that ensure your data remains secure and is used responsibly at all times.
Layered Security
All your personal data is encrypted using 256-bit SSL technology. Our systems undergo continuous security monitoring to prevent unauthorised access.
No Data Sales
vcity345 does not sell, rent or share your personal information with third parties for marketing purposes. Your data is not a commodity to us.
Control in Your Hands
You have the right to access, amend and request deletion of your personal data at any time. Your requests will be processed within a reasonable timeframe.
Limited Retention
We only retain your information for as long as necessary to fulfil the original purpose of collection or to meet applicable legal requirements.
Full Transparency
We clearly inform you about every type of data collected and the purpose for which it is used, before or at the time of collection.
Regulatory Compliance
This Privacy Policy is prepared in line with vcity345's international licensing requirements and the best practices of responsible online gambling.
Information We Collect
When you register an account, use our services or contact vcity345 customer support, we may collect several categories of personal information. This collection is done directly from you or automatically as you use our platform.
Registration Information
During the account registration process, you are required to provide certain information. This includes your full name, date of birth, identity card number (MyKad), mobile phone number, email address and password. This information is needed to verify your identity and confirm that you meet the minimum age requirement of 21 years to use the platform.
Financial Information
To process deposits and withdrawals, we collect information related to your payment methods, including e-wallet account details (Touch 'n Go eWallet, ShopeePay), FPX account numbers, DuitNow details and crypto wallet addresses (USDT, BTC, ETH) where applicable. We do not store credit or debit card information directly on our servers.
Platform Activity Information
We record your gaming activity including login dates and times, betting records, transaction history, bonuses used and interactions with platform features. This data is used to provide services, resolve disputes and meet licensing obligations.
Technical Information
Our systems automatically record technical information including:
- IP address and network information
- Device type, operating system and browser version
- Cookie data and session identifiers
- Access times and pages visited within the platform
- Country-level geographic location information
How We Use Your Information
vcity345 uses the personal information collected solely for lawful purposes related to the provision of platform services. We do not use your data outside the scope stated in this policy without obtaining additional consent from you.
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Identity and age verification | Name, MyKad, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial information, payment account details | Performance of contract |
| Fraud prevention and anti-money laundering | All account and transaction data | Legal obligation |
| Customer service and support | Email, phone number, interaction records | Performance of contract |
| Promotional and bonus notifications | Email, phone number | Your consent |
| Platform improvement and analytics | Technical and activity data | Legitimate interest |
| Compliance with licensing requirements | All required records | Legal obligation |
If you have given consent to receive marketing communications, you may withdraw that consent at any time by contacting our support team or using the unsubscribe link in any email we send you.
Sharing Information with Third Parties
vcity345 respects the confidentiality of your personal information. We do not sell, rent or disclose your information to third parties for their own commercial purposes. However, there are certain situations where sharing information is necessary for the continued operation of the platform.
Trusted Service Providers
We share necessary data with service providers who assist us in running platform operations, including payment processors, cybersecurity service providers, identity verification companies and technical infrastructure providers. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes set out.
Legal Requirements and Authorities
We may disclose your information when required by law, court order or a lawful request from regulatory authorities related to international gambling licensing. In such situations, we only disclose the minimum information required.
Cookies and Tracking Technologies
The vcity345 platform uses cookies and similar tracking technologies to improve the user experience, maintain session security and analyse platform usage. Cookies are small text files stored on your device.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login and session security. Cannot be disabled.
- Functional Cookies: Store your preferences such as language and display settings for ease of use.
- Analytical Cookies: Help us understand how users interact with the platform for service improvement purposes.
- Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. For more information, refer to your web browser's help documentation.
Data Security Measures
Protecting your data is an operational priority for vcity345. We implement multiple layers of technical and organisational security to ensure your personal information is protected from unauthorised access, alteration, disclosure or destruction.
Technical Security
- 256-bit SSL/TLS encryption for all data communication between your device and our servers
- Encryption of sensitive data in databases using industry standards
- Two-factor authentication (2FA) system for internal access control
- Continuous security monitoring and intrusion detection
- Regular vulnerability assessments and penetration testing
Internal Access Controls
Access to user personal data within vcity345 is restricted to staff who genuinely need it to carry out their duties. All staff are subject to confidentiality agreements and undergo regular data protection training.
Response to Security Incidents
In the event of a data breach affecting your personal information, vcity345 will take immediate action to contain the incident and notify affected users within the timeframe required by our licensing obligations, in line with industry best practices.
Cross-Border Data Transfers
As vcity345 operates under international licensing, your personal information may be transferred to and processed in countries outside Malaysia. All such international data transfers are carried out with adequate safeguards, including data transfer agreements that comply with international standards and contractually binding data protection clauses.
We ensure that every data recipient outside Malaysia provides a level of protection that is equal to or higher than that stated in this policy.
Data Retention Period
vcity345 retains your personal information only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal and regulatory obligations.
- Active Account Data: For as long as your account is active and in use on the platform.
- After Account Closure: Transaction records and identity verification details are retained for the period required by international licensing obligations to comply with anti-money laundering regulations.
- Customer Support Data: Communication records are retained to assist in resolving any disputes that may arise.
- Technical Data: System logs are retained for a reasonable period for security and audit purposes.
When information is no longer needed, we will securely delete it or anonymise it using appropriate methods.
Your Rights as a User
As a user of the vcity345 platform, you have certain rights regarding your personal data. vcity345 respects these rights and provides mechanisms for you to exercise them.
Right of Access
You have the right to request a copy of the personal information we hold about you and to know how it is being used.
Right to Rectification
If your information is inaccurate or out of date, you have the right to ask us to correct or update it without undue delay.
Right to Erasure
In certain situations, you may request the deletion of your personal data, subject to the legal obligations binding on us.
Right to Object
You can object to the processing of your data for specific purposes such as direct marketing at any time.
Right to Data Portability
You have the right to receive your data in a machine-readable format to make it easier to transfer to another service provider.
Right to Restriction
In certain circumstances, you may request that we limit the processing of your personal data while a dispute is being resolved.
To exercise any of the above rights, please contact the vcity345 customer support team via 24/7 live chat or our support email. We will process your request within a reasonable time and inform you of the action taken.
Changes to This Policy
vcity345 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or industry best practices.
Any significant changes will be communicated to registered users via email or in-platform notifications before the new effective date. Continued use of the platform after the effective date of any changes is considered your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this document indicates the date of the most recent revision.
Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team.
vcity345 customer support is available 24 hours a day, 7 days a week via live chat and email in Malay and English. We aim to respond to all privacy enquiries within a reasonable time.
Privacy Email:
[email protected]Please state "Privacy Enquiry" in the subject line of your email to help speed up our response process.
Ready to Get Started with vcity345?
With your privacy protected and your data secure, enjoy a wide range of slot games, live casino, and sports betting on a platform operating under international licensing.
For players aged 21 and above only. Bet responsibly.